Our People

Meet Our Team

Our team is the heart of everything we do at Earnest Support Care Ltd. The quality of our care is determined by the skill, knowledge, compassion, and commitment of our people. Our leadership combines nursing expertise with extensive local knowledge, understanding of person-centred approaches, and commitment to delivering safe, responsive, high-quality care.

Free Consultation 07799248331

Leadership

Our Leadership Team

Every care worker is carefully recruited, thoroughly trained, and continuously supported to deliver excellence. Our team represents our values and commitment to the people we serve.

Claire Louise Lewis

Registered Manager

Over a decade of frontline Swindon care experience combined with advanced leadership qualifications.

Claire is our Registered Manager, responsible for day-to-day management, care assessments, care planning, staff supervision, quality assurance, CQC compliance, and safeguarding leadership. She brings extensive personal experience delivering care in Swindon homes and deep knowledge of Swindon's health and social care landscape. Her career in care spans over a decade, during which she has developed the knowledge and relationships that position her to lead our organisation with vision and competence.

She is approachable, knowledgeable, and committed to ensuring every person supported by Earnest Care receives excellent care. She is available to discuss concerns and listens carefully to feedback from service users and families.

Gideon Ogunwale

Nominated Individual

Dual-registered RGN & RMN nurse with specialist expertise in complex care and medication management.

Gideon is our Nominated Individual, responsible for supervising the management of regulated activity, ensuring CQC fundamental standards are met, providing clinical oversight, medicines governance, and guidance on complex care. He is a dual-registered nurse bringing rare nursing expertise spanning both physical and mental health, combined with specialist knowledge in complex care and medication management. His clinical expertise is essential to our governance and quality.

Lucinda Victoria Evans

Director

Lucinda is our Director, providing strategic oversight, financial governance, and corporate leadership. She brings a diverse healthcare background spanning diagnostics, therapy, and mental health, enabling her to understand our care operations from multiple perspectives. She is committed to building a sustainable, high-quality care organisation delivering excellent outcomes for individuals supported.

Experience

Health Care Assistant Band 3 — CWP NHS Mental Health Services

Provided direct support to adults experiencing complex mental health conditions including psychosis, bipolar disorder, and schizophrenia. This frontline care experience gives her understanding of mental health conditions, therapeutic relationships, crisis management, and supporting vulnerable individuals.

Director Role

Health Care Assistant Band 3 — CWP NHS Mental Health Services

Strategic leadership — setting direction and vision for the organisation.
Financial governance — ensuring sustainable operations and quality investment.
Corporate compliance oversight — meeting legal and regulatory requirements.
Monitoring business performance and overseeing growth.
Bridging clinical and operational perspectives with healthcare background.

Qualifications

MSc Medical Imaging (Ultrasound) — University of Cumbria
BSc (Hons) Sports Therapy — Hartpury College, University of the West of England
Level 2 Care Certificate

The Heart of Care

Our Care Workers

Our care workers deliver day-to-day support to individuals in their homes. We are deeply committed to values-based recruitment — recruiting individuals who demonstrate the qualities, attitudes, and commitment we seek rather than focusing purely on qualifications or experience. Values are more difficult to teach than skills; we prefer to recruit people with strong values and provide skills training.

We look for care workers who are...

Compassionate

Demonstrating genuine concern for people's wellbeing

Reliable

Consistent, punctual, following through on commitments

Respectful

Honouring people's dignity and autonomy at all times

Communicative

Listening carefully and explaining clearly

Person-Centred

Committed to understanding individual needs and preferences

Professional

Maintaining clear boundaries and high service quality standards

We seek individuals who genuinely enjoy working with people, listen carefully to understand needs and preferences, remain calm under pressure, work independently and as part of a team, and take pride in delivering high-quality work. Our team is diverse, reflecting the communities we serve. We actively welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and supported.

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How We Recruit

Our Recruitment Process

Values-Based Interview

Designed to assess both capability and values alignment — we prioritise people who genuinely care.

DBS Checks

Comprehensive Disclosure and Barring Service checks ensuring the safety of every individual we support.

Reference Verification

References from previous employers verifying experience and professional conduct.

Induction & Training

Every care worker completes the Care Certificate within 12 weeks alongside mandatory training.

How We Recruit

Our Staff Recognition & Development

We recognise that our care workers are our greatest asset. Staff recognition and development are embedded in our culture. We understand that delivering high-quality personal care is emotionally and physically demanding, and we actively invest in supporting our team's wellbeing, professional growth, and job satisfaction.

Regular praise and recognition in day-to-day interactions
Staff of the month schemes celebrating excellence
Recognition of career milestones and achievements
Access to further qualifications and professional development
Mentoring support and career progression pathways
Open feedback culture — suggestions welcomed and implemented
Competitive pay above the National Living Wage
Flexible working arrangements where operationally feasible

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Learning & Development

Training & Development

Every care worker must complete the Care Certificate within 12 weeks of employment — a comprehensive induction programme covering 15 standards essential to all care workers. We encourage continuing professional development, recognising that investment in staff learning improves care quality and staff satisfaction.

Induction & Training

15 Standards · Completed within 12 weeks

01Understanding roles and responsibilities in care
02Health and safety in the care environment
03Safeguarding adults from abuse and neglect
04Duty of care and reporting concerns
05Equality and inclusion
06Communication and interpersonal skills
07Privacy and dignity in care
08Fluency in English for care work
09Awareness of mental health, physical health conditions and disability
10Medication awareness
11Dementia awareness
12Person-centred care
13Safeguarding adults
14Infection prevention and control
15Food hygiene

Medical trainer explaining care methodologies

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Mandatory Training

Beyond the Care Certificate

All care workers complete mandatory training addressing legal and professional requirements and protecting people we support. Click any item to read more.

Safeguarding Adults

Understanding types of abuse (physical, sexual, psychological, financial, institutional, neglect), indicators of abuse, and care workers' responsibilities to report and respond to concerns protecting vulnerable adults from harm.

Infection Prevention and Control

Maintaining hygiene and reducing infection transmission in home settings through hand hygiene, appropriate use of personal protective equipment, and managing bodily fluids safely.

Moving and Handling

Safe techniques and use of equipment protecting both individuals and care workers from injury and maintaining physical dignity and autonomy.

Mental Health Awareness

Understanding common mental health conditions including depression, anxiety, and schizophrenia, their impacts on daily functioning, and supporting individuals compassionately.

Dementia Awareness

Understanding dementia as a progressive neurological condition, person-centred approaches, communicating effectively with people with dementia, and supporting individuals throughout their dementia journey.

Medication Awareness

Understanding care workers' roles in medication support, recording via electronic medicines administration (eMAR) systems, recognising adverse effects, and communicating concerns.

Food Hygiene and Safety

Maintaining safe food preparation, storage, and handling in domestic kitchens preventing foodborne illness.

Data Protection and GDPR

Understanding confidentiality, privacy, secure handling of personal information, and people's rights regarding their data.

Equality, Diversity, and Inclusion

Understanding equality legislation, unconscious bias, and creating inclusive care respecting all individuals.

Oliver McGowan Mandatory Training

For care workers supporting individuals with learning disabilities and autistic individuals — training in understanding learning disabilities and autism from neurodiversity perspectives and supporting appropriately.

Health and Safety at Work

Understanding workplace health and safety responsibilities, hazard identification, and safe practice.

First Aid

Basic first aid and response to medical emergencies including cardiopulmonary resuscitation (CPR).

Communication Skills

Therapeutic communication, supporting individuals with communication difficulties, and building effective relationships.

Person-Centred Care

Understanding core principles of personalisation, choice, control, and independence in care delivery.

Lone Working

Safety and communication for care workers visiting individuals alone in their homes without immediate backup.

Specialist Training

Specialist training is delivered based on the individuals we support. Care workers supporting someone with diabetes receive diabetes awareness and management training. Those supporting individuals with continence needs receive continence care training. Those working with complex medications receive enhanced medication management training. Those supporting individuals with complex physical needs including tracheostomy or venepuncture receive specialist practical training under clinical supervision.

We tailor training to our service user population. All care workers receive annual refresher training and regular updates as guidelines and best practices evolve. We celebrate care workers who develop particular expertise in specialist areas and create opportunities for them to share knowledge with colleagues.

Professional Development Pathways

We support progressive professional development for care workers wishing to advance their careers. We work with individuals to identify their aspirations and create development plans. Development pathways include:

01.

Gaining further qualifications (NVQs, Diplomas, or degree level qualifications in health and social care)

02.

Developing specialist expertise in dementia care, mental health, autism, or learning disabilities

03.

Moving into senior care worker or supervisory positions mentoring junior colleagues

04.

Moving into training or quality assurance roles

05.

Moving into management or leadership positions overseeing operations

We believe investing in our people's development benefits everyone: care workers gain satisfaction from progression, improved expertise benefits service users, and organisational stability improves.

Looking After Our People

Staff Wellbeing & Support

We recognise that delivering personal care can be emotionally demanding and sometimes challenging. Supporting vulnerable people, witnessing suffering, responding to behavioural challenges, and managing emotionally charged situations can take a psychological toll. We are committed to supporting care worker wellbeing and creating a workplace where people feel valued, supported, and able to develop.

Regular Supervision

All care workers receive supervision every six weeks — providing opportunity to discuss individuals they support, reflect on practice, address concerns, plan learning and development, and receive emotional support. Conducted by experienced supervisors following structured frameworks.

Annual Appraisals

Annual performance appraisals reviewing achievements, identifying strengths, addressing any performance concerns, and planning development. Appraisals are developmental conversations focused on supporting people to excel and grow — we recognise and celebrate achievements.

Debriefing & Emotional Support

Care work sometimes involves challenging, difficult, or distressing situations. We provide debriefing and support after difficult situations. We have access to employee assistance programmes offering confidential counselling and support. We do not expect care workers to manage difficult experiences alone.

Mentoring & Peer Support

Senior care workers and supervisors mentor junior care workers, supporting them to develop skills, confidence, and practice. We facilitate peer support networks where care workers can discuss challenges, share ideas, and learn from colleagues through team meetings, training delivery, and informal mentoring.

Enhanced Specialist Support

For care workers supporting individuals with specific conditions — mental health crisis management, dementia care specialisation, learning disability support, autism awareness, physical handling and transfers, medication administration, catheter care, tracheostomy care, wound care, or challenging behaviours.

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Open Communication Culture

We maintain a culture of open communication, encouraging care workers to raise ideas, concerns, and feedback. Care workers communicate with supervisors, managers, and colleagues. We hold regular team meetings to discuss cases, share learning, raise concerns, and collaborate on service improvement.

Maintaining Professional Standards

All care workers maintain professional standards expected in social care. We uphold these standards through recruitment, training, supervision, appraisal, and disciplinary procedures if needed. Professional standards protect both service users and care workers.

Maintaining confidentiality and only discussing service users' information on a need-to-know basis
Treating people with dignity and respect at all times
Being reliable and keeping commitments
Maintaining professional boundaries
Dressing appropriately for the role
Being honest and trustworthy
Maintaining personal hygiene and health
Seeking support if personal circumstances affect your ability to do the job

Team Communication & Collaboration

Effective communication and collaboration amongst team members are essential to providing consistent, coordinated care.

Electronic Systems

Care workers communicate with supervisors, managers, and colleagues about service users' needs, progress, concerns, and any incidents using electronic systems to record care and communicate important information.

Regular Team Meetings

We hold regular team meetings where staff can discuss cases, share learning, raise concerns, and collaborate on service improvement. We value team spirit and mutual support.

Multi-Disciplinary Working

Care workers work collaboratively with other professionals including GPs, community nurses, therapists, and social workers to provide coordinated care.

Careers

If you are interested in joining our team as a care worker, supervisor, or in another role, we welcome applications.

We are here to help and would welcome the opportunity to discuss how we can support you or your loved ones.

Free Consultation 07799248331

Phone07799248331

Emailinfo@earnestsupportcare.co.uk

Websiteinfo@earnestsupportcare.co.uk