Loading Earnest Support Care

Professional Home Care in Swindon and Wiltshire

Award-winning domiciliary care services across Swindon and Wiltshire. Compassionate, person-centred personal care with medication support, empowering people to live independently in their own homes.

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Delivered Compassionate Care to More than 250+ Homes

CQC Registered

Care Quality Commission

About US

Compassionate Care, Close to Home

Earnest Support Care Ltd is a CQC registered domiciliary care provider delivering compassionate, person-centred home care support across Swindon and Wiltshire. We specialise in providing regulated personal care and holistic support to adults across all age groups and support needs, including older people, adults with physical disabilities, dementia, mental health conditions, learning disabilities, and autistic individuals.

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Commitment to
Excellence

Nursing-qualified leadership, combined with extensive local knowledge and commitment to excellence

This ensures that every individual we support receives reliable, dignified care that empowers them to live independently in their own homes. Whether you are seeking home care in Swindon or care services across Wiltshire, we provide the comprehensive, flexible domiciliary care that enables people to remain in the comfort and familiarity of their own homes whilst receiving the support they need.

Provider

CQC Registered

Care

Person-Centred

Supported

All age Groups

Leadership

Nursing-Led

Why Choose Us

Why Families in Swindon Choose Earnest Support Care

Nursing-Qualified Leadership

Our Nominated Individual, Gideon Ongunwale, is a dual-registered nurse (RGN and RMN) with specialist expertise in complex care, medication management, venepuncture, and tracheostomy care. Our Registered Manager, Claire Louise, brings extensive personal experience delivering care in Swindon homes, having trained with First City Homecare Swindon and worked across Swindon Borough Council services. This rare combination ensures clinical governance, safety, and deep understanding of local health and social care systems.

Local Knowledge and Community Relationships

Claire's career progression from frontline HCA through Reablement Support Worker, Community Support Worker, and Shared Lives Officer has given her comprehensive understanding of Swindon's care landscape. We have established relationships with Swindon Borough Council, BSW ICB, Great Western Hospital NHS Trust, AWP NHS Trust, Prospect Hospice, and Dorothy House Hospice. This enables seamless coordination and continuity of care.

Comprehensive, Flexible Care Packages

Whether individuals need a few hours of support per week or multiple daily visits, we design bespoke care packages around specific needs and preferences. Our services encompass personal care, medication support via electronic medicines administration records (eMAR), meal preparation, mobility and moving and handling, continence support, domestic support, companionship, community access support, and reablement assistance.

Person-Centred Care Philosophy

We listen carefully to understand each individual's goals, preferences, routines, and values. Care plans are developed collaboratively and reviewed regularly to reflect changing needs. We empower people to maintain their independence, dignity, and quality of life rather than imposing standardised routines.

Robust Quality Assurance Systems

Our quality assurance framework includes spot-check visits, service user feedback collection, staff supervision every six weeks, annual appraisals, comprehensive staff training, and electronic care management systems to ensure consistency and continuous improvement. We are committed to meeting and exceeding CQC fundamental standards.

Responsive and Reliable

Our care workers arrive on time, provide consistent continuity of care where possible, and respond flexibly to changing needs. We understand that reliability and trust are essential when people are inviting us into their homes and supporting their most personal care needs.

Thorough Staff Recruitment and Training

All care staff are carefully recruited through a values-based process, hold valid DBS checks, and complete the Care Certificate within 12 weeks. Mandatory training includes safeguarding, infection prevention and control, moving and handling, mental health awareness, dementia awareness, and medication management.

CQC Registered Provider

We are registered with the Care Quality Commission and comply with all relevant health and social care legislation, including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Care Act 2014, Mental Capacity Act 2005, Equality Act 2010, and Data Protection Act 2018.

Our Expertise

Our Specialist Domiciliary
Care Services

Free Consultation

Older Adults Aged 65 and Over

For older people living independently at home, we provide personal care, medication support, meal preparation, mobility assistance, continence care, and domestic support. Many older people benefit from companionship and support with community activities. We understand the complexities of ageing, including managing multiple medications, chronic health conditions, mobility changes, and supporting families who want to enable their loved ones to remain at home. Our care approach recognises the wisdom and experience older people bring, and we treat all individuals with the respect and dignity their years deserve.

As individuals age, they often face new challenges including managing conditions such as arthritis, osteoporosis, hypertension, diabetes, heart disease, and stroke. We are experienced in supporting people living with these conditions, understanding their impacts on daily functioning and working collaboratively with healthcare professionals to optimise health and wellbeing. We also recognise the social and emotional aspects of ageing, working to combat loneliness and isolation through companionship and supporting individuals to maintain their social connections and community involvement.

Our Edge

What Makes Us Different

Dual-Qualified Nursing Leadership

Gideon Ogunwale brings rare dual nursing expertise in both adult physical health nursing (RGN) and mental health nursing (RMN), combined with specialist knowledge in complex care, medication management, venepuncture, and tracheostomy. This ensures clinical governance, medication safety, and confidence in managing complex health needs across the full spectrum of individuals we support.

Claire's Deep Swindon Care Experience

As Registered Manager, Claire understands Swindon's care landscape intimately. Her career progression from HCA at First City Homecare Swindon, through Reablement and Community Support roles at Swindon Borough Council, to Shared Lives Coordinator has given her frontline knowledge of what good care looks like in people's homes. She has invested years building relationships with local authority teams, health professionals, and other care organisations.

Comprehensive, Continuing Professional Development

Beyond mandatory training, our staff receive specialist training based on service user needs: diabetes management, continence care, end-of-life care, Oliver McGowan Mandatory Training for learning disability and autism, and ongoing mental health and safeguarding updates. We invest in staff development because our people are our greatest asset.

Electronic Care Management

We use electronic medicines administration records (eMAR), digital care planning, and secure communication systems to ensure accuracy, consistency, and rapid response to changing needs. Technology enables us to provide safer, more coordinated care with clear audit trails and rapid communication between team members.

Our Process

How Our Home Care Works

01

Initial Conversation

We begin with a no-obligation call to understand your situation, support needs, and goals. We explain our services, ask questions about your preferences, and outline next steps. This conversation is about exploring whether we are the right fit for your needs.

02

Comprehensive Needs Assessment

If you choose to proceed, we conduct a detailed assessment covering personal care needs, health conditions, medications, daily routines, preferences, risks, and goals. This informs a personalised care plan. We take time to understand the whole person, not just their care needs.

03

Care Plan Development

We work with you to develop a detailed care plan setting out the support we will provide, who will deliver it, visit times, and how we will respond to changing needs. The plan includes medication, personal care, meal preparation, mobility support, and any specialist requirements.

04

Care Delivery and Ongoing Monitoring

Our trained care workers deliver support according to plan, maintaining consistent continuity where possible. We monitor quality through supervision, spot checks, feedback, and regular care plan reviews, adapting support as needed.

Our Process

How Our Home Care Works

Personal Care

Assistance with washing, bathing, toileting, dressing, grooming, and maintaining personal hygiene with dignity and respect. We approach personal care as an intimate activity deserving professionalism and care.

Medication Support

Prompting, supervising, and assisting with medication administration recorded via eMAR systems; communication with pharmacies and health professionals. Medication safety is a key responsibility we manage with careful attention.

Meal Preparation

Shopping support, meal planning, preparation, and assistance with eating and drinking as needed. Nutrition is fundamental to health, and we support healthy eating adapted to individual dietary needs and preferences.

Mobility and Moving Handling

Assistance with walking, transfers, moving equipment, and safe moving and handling practices using appropriate techniques and equipment. We protect both individuals and care workers from injury.

Continence Support

Discreet assistance with continence management, catheter care, and maintaining dignity and comfort. We understand the embarrassment and distress continence issues cause and respond with particular sensitivity.

Domestic Support

Light housekeeping, laundry assistance, and maintaining a safe, clean home environment. A clean, safe home is essential to health and wellbeing.

Companionship

Social engagement, conversation, and emotional support combating isolation and loneliness. Loneliness is a serious health risk, and companionship is valuable care.

Community Access Support

Assistance attending appointments, social activities, shops, and community participation. We support individuals to remain engaged in their communities.

Reablement Assistance

Supporting individuals recovering from illness or injury to rebuild confidence and independence in daily activities. Reablement is often more valuable than ongoing care dependency.

Our Coverage

Serving Swindon and Wiltshire

We deliver domiciliary care across Swindon and Wiltshire, including Swindon town centre, surrounding villages, and rural Wiltshire. Our knowledge of the area, established relationships with local health and social care services, and ability to respond flexibly to local needs make us an ideal choice for families seeking reliable, local home care support.

Whether you are in Swindon Borough or across Wiltshire, we provide consistent, high-quality service. Our coverage extends to all parts of Swindon and surrounding Wiltshire communities, ensuring we are accessible and available where you need us.

Coverage map of Swindon and Wiltshire
Swindon Borough
Across Wiltshire
Swindon Town Centre
Rural Wiltshire
Swindon Villages

Our Commitment to Quality

As a CQC registered provider, we are committed to delivering care that meets the organisation's registration standards and the CQC's 34 quality statements for effective, safe, responsive, and well-led care. We:

Maintain comprehensive policies and procedures

Ensure staff competence through training and supervision

Collect feedback from service users and families

Monitor quality through spot checks and audits

Continually review and improve our practice based on what we learn

Meet the CQC's 34 quality statements for effective, safe, responsive, and well-led care

Quality is not a destination but an ongoing commitment. We recognise that providing good care requires constant attention, learning, and adaptation. We welcome feedback from service users, families, and professionals, and we use this feedback to improve our services.

Why it Matters

Why Home Care Matters

Home care enables people to remain in their own homes, maintaining independence, autonomy, and control over their lives and surroundings. For many people, remaining at home is far more important than receiving care elsewhere. The home represents security, familiarity, personal space, and autonomy.

Home care allows individuals to maintain their life as it is, rather than disrupting their entire existence by moving to an institution. People living in their own homes maintain stronger connections to family, community, and activities that give their lives meaning.

Home care is therefore not just a practical service but a means of preserving dignity, identity, and quality of life.

Get In Touch

Arrange Your Free, No-Obligation Care Consultation

If you would like to discuss your home care needs, explore whether Earnest Support Care Ltd is the right fit for your family, or arrange a free consultation, please contact us today.

Contact Details

Address

Unit 9, Pembroke Centre, Cheney Manor Industrial Estate, Swindon, Wiltshire, SN2 2PQ
We look forward to hearing from you and would welcome the opportunity to discuss how we can support you or your loved ones.We look forward to hearing from you and would welcome the opportunity to discuss how we can support you or your loved ones.